Return Policy: - (ONLINE STORE ONLY)

Branded items within the merch store are only accepted if there are issues with production (misprint, defects, quality outside of description, wrong item sent), Damaged upon delivery, or if you need to swap for a new size*.

To follow are examples of returns that will be accepted and those that would be declined.

EXAMPLES OF ACCEPTED RETURNS:

• If item show’s up damaged from shipping and/or from an error by the manufacturer.

• If you receive a different item than you originally ordered, then you can exchange that item for the correct item originally ordered.

• The user did not receive the right embroidery logo or color. • Received a different size and/or color than you initially requested.

EXAMPLES OF DECLINED RETURNS:

• Ordered the wrong size and your item doesn’t fit.

• If you don’t like the item after you receive item.

*Swap for a new size: Exchanges are the only course of action when purchasing apparel, unless the size needed is out of stock. Products that are returned or exchanged must be in original condition (no wear/no wash) with tags/labels still attached.

Payment Processing

Credit Cards: All credit card transactions through this webstore are processed through STRIPE under the Modernize LLC merchant account and their subsequent brands. All receipts and payment authorizations will reflect “MODERNIZE LLC” as the payment vendor.

What is the estimated time for shipping?

• In-Stock Products have a ship time of 2 Business Days from day of order placed.

• On Demand Products: Determined by product type as well as the time of year, best rule of thumb is production timeline of 7-10 business days

• Transit time is typically 1-3 Business Days via Ground. (FOB: Raleigh, North Carolina)

• Expedited shipping: If you want to have your order expedited, (subject to increased shipping rate) please contact our customer service team.

  • By Phone: 1-855-663-7649 ext 0

  • By Email: customerservice@modernizebusiness.com

Warranty Terms - Refurbished Devices

Modernize LLC stands behind the quality and condition of all our products including refurbished devices, refurbished color laser printers and refurbished laser printers. Most items are covered by our standard 90 day warranty or the mfg warranty. Modernize LLC will repair or replace your device, at our discretion, within 90 days from original invoice date. In addition, we offer a 30 day Satisfaction Guarantee (please see below for details).

 SATISFACTION GUARANTEE

We will be happy to repair or replace (at our discretion) any defective product within its warranty period.  If however you wish to bypass our warranty and request a refund, we do have a 30 day satisfaction guarantee.  If for any reason you are dissatisfied with your refurbished printer purchase, simply return the unwanted product for refund within 30 days from the original invoice date.

1) Product returns are subject to an industry standard 15% restocking fee. 

2) Shipping charges are non-refundable. 

3) Please note that special order items and HP Factory Recertified products are non-refundable. 

4) Open and/or used toner cartridges or consumables are non-refundable. 

5) Replacement cost will be deducted from refund for any missing parts, cables or accessories originally provided with the printer as well as damage resulting from improper shipping back to us. 

6)  Returns are not available on some models due to their size and weight.  These are noted as such on their product description page.

 DEFECTIVE ITEMS

Defective items are eligible for either repair or replacement (not refund) during our standard 90 day warranty:

1) Please contact our support staff at 855-663-7649 if you are experiencing problems with your device. Returns due to technical malfunction can only be accepted on items diagnosed defective by the Modernize LLC Technical Support Team.

2) Modernize LLC will either arrange for the repair of the defective item or its replacement, at its discretion.   If repaired, the issue will be resolved by either the customer shipping the printer back to Modernize LLC or having Modernize LLC ship required parts to the customer along with technical support for their installation. Customers are responsible for shipping costs back to our service depot.

3) Defective items requiring replacement must be shipped back to Modernize LLC before a replacement unit can be sent out. Advanced replacement of defective items is only possible if the customer provides a credit card number to pay for the replacement unit in advance. The same credit card will be refunded the cost of the replacement unit after the defective unit is received and inspected at Modernize LLC. No advance replacement is possible without prepayment .

4) Shipping costs for returned products are non-refundable. Product returns result in unavoidable shipping costs paid to freight carriers and restocking or handling fees charged by the manufacturer. These charges provide no benefit to Modernize LLC and are entirely beyond our control. The Modernize LLC Customer Care team stands ready to assist with service, exchange and repair if any item proves defective.

 SHIPPING DAMAGE - ALL ITEMS

Modernize LLC takes great pride in the quality of its products and the packing and shipping methods used to supply them to our customers. Accidental shipping damage may occur due to factors beyond our control on the part of our shipping/freight partners. There are a few required steps that must be followed to properly resolve this unfortunate situation for you:

1) Please note any external damage to our shipping boxes or products when you sign for delivery.   If necessary, please refuse delivery of any product which is in questionable condition and inform our staff immediately.

2) Any item received damaged in shipping must be reported to us within 14 days upon receipt of your purchase.  We are unable to file damage claims after this time with our carriers.

3) We require photographs of damaged boxes and/or products to submit to our shipping/freight carriers in order to process a damage claim.   A claim allows us to provide replacement product and pickup of damaged product at the carrier's expense. Please help us to help you by sending pictures and notification of items damaged in shipping as quickly as possible.

4) We will file a claim with the appropriate party and arrange for the pickup and return of the damaged item to Modernize LLC. We will then arrange for a replacement model to be sent out after receipt of the damaged item. Advanced replacement of damaged items is only possible if the customer provides a credit card number to pay for the replacement unit in advance. The same credit card will be refunded the cost of the replacement unit after the defective unit is received and inspected at Modernize LLC. No advance replacement is possible without prepayment.

5) Claims for damaged merchandise cannot be processed without photographic documentation of the box or product's condition. If you chose not to help us file a shipping claim by providing pictures, you are free to return the damaged item for refund, subject to the terms and conditions listed above under "Defective Items". In that situation, Modernize LLC will not be responsible for refunding shipping costs.